In case you don't know RaboDirect is a bank which is operated fully online worldwide.
Here are my reasons:
- BNZ and Westpac are actual banks with physical outlets that you can touch. While most of the time I will be doing internet banking, its nice to know that I can't meet a real person if I want to.
- I can see what BNZ internet banking looks like. They have videos and pictures and I can see how I would manage my money but with RaboDirect it's just a grey login screen with no tutorials.
- RaboDirect is no longer a AAA bank. Neither is BNZ but it's a reason.
- RaboDirect has bad customer reviews, if you go to the raitings page people are very unhappy about them dropping the interest rate, sure not a big deal but all those 2 star ratings are worrying.
- I can find out much more info with BNZ. I can go online and see exactly what they do and everything about them but with RaboDirect it's just a mystery. It's like going through a black hole. You don't know whats on the other side. Some people like not knowing what is on the other side, but when it comes to banking, I prefer not to have any surprises - unless they're good.
You could also say that BNZ has been in NZ for longer and has a good brand image. This is true, but so does Westpac, I simply like the higher rate of interest for my everyday accounts.
All those 2 star ratings are for a reason. In fact I'd say 2 stars indicates people's generosity. This bank is NOT user friendly. Every step you take with them is fraught with difficulty and frustration. Good for you that you avoided them. I only wish I'd kept away.
ReplyDeleteIt's a shame because RaboDirect could have been a great service but instead it's attracted lots of negative customer support in the masses. Good to see they've started a new ad campaign to get new ones, maybe the should focus more on customer service.
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